CONNECTION

Frequently asked questions about the connection
  •  The local access allows you to communicate with your Domintell installation by being connected to the router of your internet service provider. Do not forget to enable your Wi-Fi to ensure a proper use.
  • The local access does not work with the 4G network.
  • Remote access allows you to communicate with your installation Domintell while away from home.
  • The remote access works with the Wi-Fi and the 4G network
  • Yes, and it is recommended because if the remote access does not work anymore, you can always connect via the local access instead.
  • Make sure you are connected to the same Wi-Fi network as your Domintell installation.
  • The local access only works using a Wi-Fi network. Do not forget to disable your 4G connection
  • In the Domintell configuration software, check if the DHCP function is disabled.
  • Use a domain instead of a public address because the IP address may have changed.
  • If you use a domain name via https://www.noip.com/, check that it has not expired.
  • If you use a domain name via https://dyn.com/dns/check that your payment has been made.
  1. You can visit https://www.frameip.com.
  • No, but the box configuration must be done locally is you need a remote access.
  1. Check the following information:

     - Is the port forwarding in the modem configured? (See 10)
- Is the port forwarding configured in Pilot? (See 10)
- I used to be able to connect, but now it doesn't work. (See 6)

  • Connect to your modem via :
    - Proximus: Type "192.168.1.1" in the bar of your web browser.
    . If you are asked for a password, look at the back of the modem or contact your internet service provider at
    to obtain the required information.
    - Telenet
    . Go to https://www2.telenet.be/
    . Log in to your account (https://login.prd.telenet.be/openid/login).

          . If a password is required, look at the back of the modem or contact your Internet Service Provider at
to obtain the required information.

  • Go to the "Port Forwarding" section
    - Enter the IP address of your module.
    - Put the same port number as in Pilot when requested (probably "17481").
    - Select the protocol corresponding to the module:

          . DETH02 : UDP
. DNET01 / DGQG02/03/04 : TCP

  • Port forwarding is configured.
– Domintell2
  • DETH02

    – GoldenGate
  • DNET01
  • DGQG02/03/03/04
  • Open Pilot.
  • Touch the More tab at the bottom right.
  • Then Settings.
  • See the identification information.
  • Take a screenshot and send it to support@domintell.com.

 

    • The automatic mode allows you to directly and easily configure your app.
    • Please note: If a password is set on your DETH02/DNET01/etc., the automatic configuration will not work.
    • Warning: the port number used by the module must be 17481.
  • Please note! The port forwarding (in Pilot and the modem) will not be configured automatically. (See 10)
  •  The address could change, you might have to configure the app again.
  • It is a DETH02 feature.
  • It allows you to stay connected without having the connection stolen by another device.
  • If you are using Pilot, it is recommended to disable this feature (do not forget to send the application back to the Master).
  • Close the Pilot app.
  • Disable the Wi-Fi and the mobile data.
  • Open the application and go to More > Settings > Logs.
  • Copy and paste them in an e-mail.
  • It is not recommended to use DHCP. It is preferable to use static addresses (static IP for local access, domain name for remote access).
  • Otherwise you will have to configure Pilot again for every IP address change. 
  • DETH02, DGQG02/03/04, DNET01.
  • The DETH03 is not supported by Pilot. You need a DETH02, DNET01 or DGQG02/03/04.
  • DETH02 : 1
  • DNET01 : 8
  • DGQG02 : 2
  • DGQG03 : 2
  • DGQG04 : 2
  • If you ever need to change your access data (IP, domain name, port), you do not have to delete everything. Go to More > Settings > Change credentials.
  • Connect an Ethernet cable (RJ-45) from the module to the router
  • The module must be connected to the Domintell bus