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FAQ

Your most frequently asked questions about various topics about the Domintell system, its software and modules.

Index of FAQ questions

  • Follow these steps:
    • Right-click on the module
    • Click on Edit
    • Go to the Passwordstab
    • Click on Add an account
    • Enter a username and password, check your options and click OK.
  • You must be logged in to the module for the Passwords tab to be available
  • WARNING: Once the password has been set, there is no way to recover it if it is lost
  • Either use the default configuration :
    • Right-click on the DTSC0x then Screen Structure
    • Check Use default configuration
    • The screen shows the tree structure created in GoldenGate (left column)
    • The selection of icons (for each entrance/exit/room/floor) in the DTSC0x is made from the Project menu and then Icon selection. It is also possible to show/hide items, grouped by type
  • Either use the custom configuration:
    • Right-click on the DTSC0x then Screen Structure
    • Uncheck use default configuration
    • Drag the inputs/outputs to the desired floors/rooms
    • The selection of room/floor images is done in the same window, by right-clicking on the floor/room and selecting Choose Image
    • The selection of icons (for each input/output) in the DTSC0x is made from the Project menu and then Icon selection. It is also possible to show/hide elements, grouped by type
  • The DTSC05, like any other new module, is only compatible with the Masters DGQG02 and DGQG04.
  • The DTSC05 can be placed in the DTSCBOX02 flush-mounted box, designed for the DTSC02 and DTSC04. An adapter kit (DKITDTSCBOX02; can be ordered together with DTSC05) is provided for the correct mounting of the DTSC05 in the DTSCBOX02.
  • If it is the same module (same part number), replace module type A with module type A. This can be done in Tools -> Module management
    • A scan must first be run to recognise the new module. The old module will be displayed as missing

In module managementRight-click on the missing module and select replace. GoldenGate will propose by default to replace the old module by the new one (with corresponding serial number)

  • If it is a module of the same type but not of the same reference (e.g. replace a DPBTLCD with a DPBRLCD), the module replacement is done in Tools -> Module transformation
      • Select the type of module (relays, dry contacts, touchscreens etc.)
      • Turn the old module into a new one
  • I work with GoldenGate 1.4x:
    • If the connection was possible with Domintell2 on Windows, the DGQG01 has to go back to the workshop for a modification on the "head" of the Master DGQG01. Contact support@domintell.com
    • If the connection via USB was not possible on Windows, the Master DGQG01 may be defective. Contact support@domintell.com
  • I work with GoldenGate > 3.x :
    • GoldenGate versions > 3.x and higher are designed for installations with the new generation Masters DGQG02 and DGQG04.
    • Please install GoldenGate 3.x on your Mac and check if the USB port is found in your list of communication ports (GoldenGate)
  • Please consult the Changelog, go to Help -> History

  • All updates are made from Tools -> Updates and diagnosis.
  • The software gives a general diagnosis (with a possible scan) followed by a notification if an error is detected somewhere.
  • The Updates tab indicates the modules that need to be updated. They are performed in this window.
  • If the installation features a DGQG01: it is recommended to perform any update via USB connection.
  • The update of the DGQG02/04 and DNET01 takes 20 to 30 min. The connection with the Master will be lost during the update.
  • The Updates window shows the stage of the update and the time remaining before it is completed
  • Once the time has elapsed, please redo a diagnosis to verify that the update went well and that the module is up to date.
  • Check the UTP connection with the module
  • Check your network connection
  • Are the orange and green lights on/flashing?
  • Is the module connected to the same network as the PC/Mac?
  • Check that your Ethernet modules are on the same computer network (subnet mask). To do this, depending on your operating system:
    • Windows: openCommand Prompt (Windows key + R and type 'cmd' then click OK) and type 'ipconfig' then press Enter.
    • Mac: open the Finder then go to Applications -> Utilities -> Type 'ifconfig' and press 'Enter'.
  • You can then check that the network your computer is connected to is the same as the one in the module in the information now listed. For every '255' in the netmask, the corresponding number in each IP must be the same (e.g. for 255.255.0.0, both IPs must start with the same two numbers, e.g. 192.168.x.x). If in doubt, consult a network administrator or use an application such as 'Fing' to find the Ethernet module and its IP address. Try to connect to the module by adding the communication port manually (see 40. How do I add a Communication Port manually?)
  • The module may take 2-3 minutes to (re)start after a power failure.
  • For installations with the old generation Master DGQG01 => GoldenGate 1.4x
  • For installations with new generation Masters DGQG02 or DGQG04 => GoldenGate > 3.x
  • For some installations equipped with older modules, GoldenGate could present compatibility problems (see the module compatibility guide of the DGQG01 to DGQG04 upgrade procedure). The latest version of Domintell2 remains available for these installations.
  • See the changelogs of each of the two branches of GoldenGate.
  • Go to Help -> History
  • The modules not supported or not yet supported are listed in the document. This same list is included in the document " from DGQG01 to DGQG04"available on the PRO website.
  • Make sure you always use the latest version of GoldenGate. To be sure, go to Help -> Search for updates. GoldenGate will tell you whether or not you are working with the latest version.
  • Is the module automatically found in the list of communication ports?
  • Yes:
    • Use port: ' [module] s/n [module serial number] (WSS [module IP address]) '
    • If an error notification appears, please refresh the list of communication ports or close and restart GoldenGate and try again.
  • No, the module is not automatically found in the list of communication ports:
    • Check the UTP connection with the module
    • Check your network connection
    • Are the orange and green lights on/flashing?
    • Is the module connected to the same network as the PC/Mac?
    • Check that your Ethernet modules are on the same computer network (subnet mask). To do this, depending on your operating system:
      • Windows: openCommand Prompt (Windows key + R and type 'cmd' then click OK) and type 'ipconfig' then press Enter.
      • Mac: open the Finder then go to Applications -> Utilities -> Type 'ifconfig' and press 'Enter'.
    • You can then check that the network your computer is connected to is the same as the one in the module in the information now listed. For each '255' in the netmask, the corresponding number in each IP must be the same (e.g. for 255.255.0.0, both IPs must start with the same two numbers, e.g. 192.163.x.x). If in doubt, consult a network administrator or use an application such as 'Fing' to find the Ethernet module and its IP address. Try to connect to the module by adding the communication port manually (see 40. How do I add a Communication Port manually?)
  • All updates are made from Tools -> Updates and diagnosis
  • Please check if an error notification has appeared :
    • Is the module missing?
      • (Re)scan the network
      • Check the wiring
    • Check if the IP address of the module is valid :
      • The IP addresses '0.0.0.0' or '169.x.x.x' are not valid.
      • Please check your network connection and/or the UTP (RJ45) cable connection on the module and on the switch/router/modem.
    • Please note! Some modules may take up to 30 minutes to update. The progress of the update process is displayed in the GoldenGate Updates and Diagnostics window
  • Please first make sure that the address you wish to assign is valid and free:
    • The module is by default in DHCP
    • Connect to the module using DHCP
    • The IP address is provided in the list of communication ports.
    • This address is therefore valid and taken by the module in question, so you can use it as a fixed IP address.
    • You can also insert another address if you wish to do so
      • Windows: openCommand Prompt (Windows key + R and type 'cmd' then click OK) and type 'Ping' followed by a space and the IP address you wish to use
      • Mac: open the Finder then go to Applications -> Utilities -> Type 'ping' followed by a space and the IP address you wish to use
      • If there is no response, this indicates that this IP address has not been assigned to any device in the network -> this IP address is therefore free
    • Right-click on the Ethernet module
    • Click on Edit -> IP Configurationtab
    • Uncheck DHCP
    • Insert the fixed IP address
  • Fill in the Network Mask:
      • Windows: openCommand Prompt (Windows key + R and type 'cmd' then click OK) and type 'ipconfig' then press Enter.
      • Mac: open the Finder then go to Applications -> Utilities -> Type 'ifconfig' and press 'Enter'.
    • The netmask is given as well as the IP address of the modem (= 'Gateway') and of your PC.
      • For a remote connection you will also need to fill in the 'gateway'. For more information, please refer to question 29. How to remotely connect to the Master DGQG02/03/04? and 38. How to set up Port Forwarding to establish a GoldenGate connection to the remote Master (for DGQG02/03/04)?
    • Select Apply now in the IP configurationtab
    • Press OK
    • Cut off the connection => refresh the list of communication ports ("refresh" icon)
    • Connect to the module again (the address may have changed if you did not use the DHCP one).
    • Send the application to the Master: menu Master => Write application
  • Windows: openCommand Prompt (Windows key + R and type 'cmd' then click OK) and type 'ipconfig' then press Enter.
  • Mac: open the Finder then go to Applications -> Utilities -> Type 'ifconfig' and press 'Enter'.
  • The information (subnet mask, gateway, computer IP address etc.) is then listed and sorted according to the type of connection (Wi-Fi or Ethernet).
  • For a connection localEdit the module in GoldenGate => IP configuration:
    • Enter the IP (fixed or DHCP)
    • Enter the subnet mask
  • For a remote connection, edit the module in GoldenGate -> IP configuration:
    • Enter the IP (fixed or DHCP)
    • Enter the subnet mask
    • Enter the gateway (= local IP of your modem)
    • Configure the DNS address => see question 24. How to configure DynDNS (only for DGQG02/04)?
  • Before any update, the support Domintell request to have the configuration file (DAP file) validated by its staff.
  • This update would not have been advised. The DETH02/03 modules are not 100% compatible with GoldenGate and do not work properly in some isolated cases.
  • If possible, downgrade to the latest version of Domintell2 1.27.09
  • If downgrading is not possible, the DETH02/03 must be replaced by the DNET01 module. This module integrates the functionality of the DETH02 and DETH03. For more information, please contact your sales consultant Domintell or contact support at support@domintell.com
  • Another module is scanned with a serial number '167xxxx'.
    • The module has lost its serial number and must return to the workshop for reprogramming.
  • Please check the bus wiring at the missing module, it may be incorrectly connected and therefore not be found on the bus.
  • Please check if the missing module is supported by GoldenGate => See questions 7. Which modules are no longer (or not yet) supported by GoldenGate? and 11. Which modules are supported in GoldenGate 1.4x and GoldenGate > 3.x
  • The module is probably not powered => check wiring and bus connections at module level
  • Check if the followers are configured in your configuration file (DAP file).
  • You can set up automatic trackers (recommended): right-click on Followers (entry column) => create automatic followers
  • If you create automatic followers, you cannot create followers manually and vice versa.
  • What type of dimmers are used?
    • The DD75/DD500/DD750/DD1000 are not designed for LED lights dimming.
    • The DD400L should be used for LED dimming.
    • The Single Edge option must be checked in the configuration window of the DDIM01 control module in the configuration file (DAP file). Other parameters to be taken into account are detailed in the Product Datasheet of the DDIM01, which can be downloaded from domintell.com or the Pro site.
  • All links and associations with the module in question must be removed
    • Remove all links
    • Remove the module from any condition
    • Remove the module from events on change or periodic event
  • Just press OK
  • A login + password can be configured afterwards, see question 1. How to configure a password for the DNET01/DGQG02/DGQG04, in order to secure my GoldenGate and Domintell Pilot connections?
  • Go to Tools => Add images for DPBLCD0x
  • Right-click in the Image List window and select Import New Image => select the image(s) from the file explorer
  • Edit the DPBLCD0x in question and select custom from the second drop-down menu on the Configurationtab
  • Double-click on the icon you want to change
  • Go to the tab imported => drag the desired image to the corresponding state (On/Off)
  • Please first create a DynDNS domain via dyndns.com (chargeable) or no-ip.com (free but requires account revalidation every 30 days). For more information on the DNS creation process, please consult the "IP & port forwarding" documentation in the Guides section of the Pro Domintell website.
  • Connect to the DGQG0x Master
  • Go to Project tab => Regional settings => DynDNStab
  • Check Enabled
  • Fill in the requested information
  • Fill in the "Gateway" in the tab Configuration IP of DGQG02/04, see question 15. How do I get the network info needed for Local or Remote connection?
  • Do the Port Forwarding, either through UPnP or manually in the modem. See question 38. How to perform Port Forwarding to establish a remote connection between GoldenGate and the Master (for DGQG02/04)?
  • Manually:
    • Go to the Master menu => set Master to time
    • Set the Master and the installation to the desired time
  • Via NTP:
    • Right-click on the Ethernet module and Edit
    • Fill in all the boxes in the ip configuration tab (see question 15. How do I get the network info needed for Local or Remote connection? for IP, Mask and Gateway). For DNS, fill in the same address as for Gateway or insert 8.8.8.8
    • Go to Master -> Set Master Time
    • Check NTP and select your time zone (for example UTC + 1)
  • You need to regenerate the image database:
    • Close GoldenGate
    • Open GoldenGate and make sure to leave it empty, do not open a file or read the Master application.
    • Go to the menu Support => Regenerate the image database (this may take several minutes)
    • Open the configuration file and check if the DPBRLCDs display the images(edit the module)
    • Send the application to the Master via the menu Master -> Transfer application
  • Use automatic trackers (see question 19. The LED trackers on my push buttons do not change colour when pressed. What should I do?)
  • If several outputs are linked to one input, the input follower LED follows the state of the first link => You can either invert the links or place, if possible (if all outputs must perform exactly the same action), all outputs in a group and make the group-input link.
  • Fill in all the boxes in IP Configuration (see question 15. How do I get the necessary network info for Local or Remote connection? for IP, Mask and Gateway). For DNS, enter the same address as the Gateway or insert 8.8.8.8
  • Go to ' Master => Set Master Time'menu
  • Check NTP and select your time zone (e.g. UTC + 1)
  • Right-click on the module then Edit => IP Configuration tab:
    • Insert IP (fixed or DHCP)
    • Subnet mask
    • Gateway (= local IP of your modem)
    • Go to Regional settings => DynDNS => fill in the window with your data
    • For more information about DynDNS, please refer to question 24. How do I configure DynDNS (only for DGQG02/04)?
    • Add the port manually (with the2nd icon on the right in the icon panel) to your modem by inserting the domain name, port 17483 and password + username; if these are configured for the DGQG02/04
    • Carry out Port Forwarding. See question 38. How to perform Port Forwarding to establish a remote connection between GoldenGate and the Master (for DGQG02/04)?
  • This is normal, the DGQG01 is only compatible with GoldenGate 1.4x and higher
  • Versions > 3.x of GoldenGate are designed for DGQG02/04
  • Only 0/1-10V dimmers can be connected to the dimmer outputs of the DGQG02.
  • The DD400L/DDxx dimmers are always controlled by a DDIM01 control module.
  • Check that you have the latest version of GoldenGate (or Domintell2 for older installations)
  • Go to Updates and diagnosis => do you have an error notification?
  • Is the module present in your tree? => If not, do a network scan ( Master => Network Scan tab)
  • If none of these solutions have identified the problem, contact support@domintell.com
  • All the outputs concerned must be dimmers.
  • A dimmer group must be created: Dimmer group (mixed dimmers) or DALI group (DALI outputs only) :
    • Right-click on group
    • Add Dimmers/DALI Group
    • Specify the outputs to be added to this group
    • Create the group
    • Make the link with the input
    • The different "dimmer" actions will then be suggested
  • It is not advised to mix several links with different types of outputs on the same input (i.e. relay output and dimmer output)
  • If all the outputs are of the same type (e.g. all relays) but do not all perform the same action, short and long supports must be used (two different actions are then possible):
    • Right-click on the entry -> Edit
    • Check Long press for entries for which a double press is required
    • Make a link on the input and indicate wether the link is executed during a short or a long push.
  • If all outputs must perform the same action => use a group, this avoids desynchronization.
  • If lamp A is switched on via push button 1 and lamps A and B are switched on/off via push button 2, by pressing push button 1 and then 2, lamp A will be switched off and lamp B will be switched on if lamps A and B are not in a group.
  • Have you provided a DALI03 power supply to power the other modules?
    • The internal power supply of the DGQG02 only supplies the inputs and outputs integrated in the DGQG02 itself.
  • If a power supply is already planned, contact support@domintell.com
  • DGQG01:
    • Press the left button 4 times on the front of the module (in the electrical box) to display the version.
    • If the version is 30.xx.xx => this is the GoldenGate version designed for the DGQG01 Master. Always connect with the latest GoldenGate 1.4x version.
  • DGQG02/04:
    • Use the latest GoldenGate version > 3.x
  • The USB Drivers are not installed by default on Windows.
  • Register on the PRO website
    • In the Software tab, then Older versions, you will find the links for the USB Drivers
    • Select the Drivers folder from 2014 (latest)
    • Save the .zip file somewhere on your PC and extract all the files (with software such as 7zip or Winrar if your Windows version is not recent)
  • Connect the Master to the DGQG01 via USB A-B cable.
  • Go to the Device Manager on your PC
  • Find the DGQG01 Domintell in the sub-category USB Controllers (this one is probably marked with a yellow ! )
  • Right-click on the DGQG01 Domintell and select Update Drivers
  • Select the USB Drivers and install them on the PC (your PC can also do an automatic search to find the folder on your PC)
  • The USB Drivers are installed
  • The USB Drivers are installed by default on MAC devices.
  • Edit the DGQG0x (right-click on the module => Edit)
  • Go to Status
  • Then Availability of UPnP (Universal Plug and Play)
    • If the server is accessible (green check mark), Port Forwarding can be set up via UPnP. If there is a red cross, Port Forwarding must be done manually or UPnP must be activated in the modem.
  • If checked in green (UPnP is enabled)
    • IP Configurationtab
    • Check UPnP for Connection from GoldenGate
    • (Also, check for Pilot if you want to connect remotely via smartphone).
  • If UPnP is not enabled
    • Log in to the modem with password + user name (contact your provider if necessary)
    • Go to the Port Forwardingpage
    • OR enable UPnP in the modem and follow the instructions in the item If checked in green (UPnP is enabled)
    • EITHER do the Port Forwarding yourself:
      • Enter the fixed IP address of DGQG02/04
      • Use input and output ports '17843'.
      • Select TCP as protocol
      • (Same thing with port '17841' for remote smartphone connection)
    • Configure DynDNS in GoldenGate, see question 24. How do I configure DynDNS (only for DGQG02/04)?
    • Add the port manually to your modem with the penultimate icon in the icon bar, inserting the necessary information (domain name, port 17483 + password and user name if these are configured for DGQG02/04) in the URL.
    • See the Pilot FAQ + Port Forwarding documentation for more information about the Pilot (remote) connection.
  • With all DGQG0x Masters (GoldenGate 1.4x and GoldenGate > 3.x branches)
    • DPBC0x
    • DNET01
  • With the new DGQG02/04 Masters (branch > GoldenGate 3.x)
    • All products released in 2019 and all those to be released in the future
      • DENV01/02
      • DWIND01
      • DMOV06
      • DTSC05
      • DDMX02
      • ...
  • Write down the IP address of the module, retrieved through the 'Fing' application, for example (or use the IP address in GoldenGate if you can already connect to the module).
  • Add the communication port in GoldenGate manually; Add a port manually (penultimate icon in the icon bar) => enter the URL : " wss://'address iP' :17483 ?alias='name'&type='type module' "
  • The tab is only displayed when connected to DNET01 or DGQG02/04.
  • See question 14. How do you assign a fixed IP address to a module (which requires an Ethernet connection)?
  • Ports you have added manually will always be visible in GoldenGate. Those found automatically (with an update of the communication ports list) will disappear if they are no longer scanned on the Ethernet network.
  • Close GoldenGate
  • Go to 'C:\Users\Documents\Domintell2\cfg'
  • Open the.ini file (with notepad if not configured by default)
  • Delete the entire line or port in question at customCom= in [Communication].
  • Save the file
  • Open GoldenGate
  • The port(s) has/have been deleted.
  • Check out the Tips and Tricks on the Pro site Domintell
  • The DETH0x modules communicate via UDP while the DNET01 communicates via TCP.
  • Edit the DNET01 (right-click on the module then Edit)
  • Go to the IP Configurationtab
  • Check Pilot connection via secure Websocket and uncheck connection via UDP
  • If Port Forwarding was done, the protocol must be changed from UDP to TCP as well. For more information on Port Forwarding, see question 29. How do I remotely connect to the Master DGQG02/04?
  • Note: it is always advised to work with the latest version of GoldenGate
  • To find out if you are already working with this latest version go to the Help then Search for updates
  • To get this latest version:
  • You can change it in several different ways:
    • From an LCD screen or a DTSC0x (LCD only for the probe associated with the LCD module)
    • From the Domintell Pilot smartphone application
    • From a pushbutton
  • LCD or DTSC:
    • The desired mode(s) must be displayed on the LCD or the DTSC0x in order to change them.
    • Go to the probe in question by editing the probe (right-click on the probe then Edit)
    • Go to the menu Temperature mode or Control mode
    • Check the desired modes to be displayed on the LCD or DTSC0x.
    • Press OK and send the application back to the Master (Master -> Writing application)
    • You can now change the mode by pressing the currently active mode on the LCD or the DTSC0x
    • (From the DTSC0x, you can change the modes of all the probes that are controllable from this screen. For more details, see question 2. How do I structure my installation (tree structure) for a DTSC0x screen?
  • Domintell Pilot:
    • Same as for LCD and DTSC0x
    • Once the mode is checked in the respective menu, you can select it in the Pilot application by directly pressing the respective sensor in the application.
  • Pushbutton:
    • In order to change the mode of one (or more) sensor(s), the sensor(s) must be placed in a temperature zone
    • Right-click on Temperature Zones in the right-hand column of GoldenGate
    • Then add a temperature zone
    • With a drag and drop, determine which probes are in this area.
    • Make a link (drag and drop) between this area and an entry (pushbutton)
    • You can select the mode (temperature or control mode) or increment the mode (temperature or control mode) to switch from one mode to the other.
  • The DGQG02/04 and DNET01 Masters always communicate via ports '17483' (GoldenGate connection) and '17841' ( Domintell Pilot connection). It is impossible to change these ports !
  • It is however possible, for remote connections, to choose another input port in the Port Forwarding (see question 29. How to remotely connect to the Master DGQG02/04 + FAQ Pilot). The output port will remain '17483' or '17481', depending on the type of connection.
  • If you choose to use a different input port, it will have to be determined in the startup configuration of the Domintell Pilot application ( Port Forwarding page) as well as in the URI to add the GoldenGate connection port manually (see question 38. How to perform Port Forwarding to establish a remote connection between GoldenGate and the Master (for DGQG02/04)?).
  • This LED flashes when the DGQG04 is operational.
  • If the LED shines continuously, the DGQG04 is in the start-up phase. The DGQG04 then takes 2 to 3 minutes to become operational.
  • During operation of the Master DGQG02/04 or DNET01, the green LED (next to the connector for the UTP/RJ-45 cable) flashes green and the orange LED shines continuously.
  • The DTSC05 communicates in Multicast with DGQG02/04. Some modems do not support this protocol correctly. It is then necessary to use a switch to interconnect all the modules Domintell requiring a connection to the computer network.
  • Modem -- Switch -- Domintell modules

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